More Wild Country Zephyros 1 Musings

Following on from my rave review, subsequent pole failure, and adventure with Terra Nova customer services, I took my Wild Country Zephyros 1 tent away to Leicestershire for the weekend with the Backpackers Club. With some trepidation that it might not be as reliable or comfortable as I need a tent to be after a long hike.

I’m pleased to report that I’ve fallen in love with this tent all over again. It was reliable, comfortable, and I found a new feature!

We had a big rumble of thunder Friday night and then an almighty downpour for about 10 minutes. After that I can happily confirm my Zephyros is still absolutely watertight after 10 months of use.

Then I was reminded how cosy it is despite the small dimensions.

The inner is rectangular, about the size of a mattress, but there’s an additional triangle of space in the middle at the back. This space is large enough to store a significant amount of gear, including my rucksack, without feeling cramped. The inner sags a bit but not a great deal. The vents at the head and foot help keep it airy. The zip goes right the way down the side and can be opened up and rolled away leaving the whole porch accessible from the inner, an advantage over similar tents that have just a half sized door.

The porch initially looks small but there’s bags of storage space. A gap between the inner and outer at each end can be used for storage and the line that attaches the inner to the fly can be used as a washing line. This can all be easily accessed because the inner zip opens right up to the ends.

All this storage leaves the main porch clear, accentuating the spacious feel of this tent. All in all, rather than feeling cramped inside when the door’s zipped shut, it feels very homely.

And finally I discovered a new thing!

The Terra Nova Laser Competition, which this tent is a cheaper version of, has a neat feature where the ends of the fly can be raised for ventilation.

Now I’m not convinced the Zephyros is designed to do this, but you can vent the ends in a similar way. First unpeg the outer at each end, tuck it up inside, and attach the peg loop to the line between the inner & the outer. Ta da!

I just thought I’d try it after checking out some Laser Comps on the meet and was amazed when it worked. From inside you can see out through the head/foot vents in the inner which is neat. I’ve never had any condensation issues with the Zephyros but on a hot, still night this would be a bonus. Plus it’s useful in the morning to help everything dry off. I was so excited when I discovered it I ran around telling everyone. Sad but true.

So there you go. The Zephyros is back in my good books.

Terra Nova Customer Service

Eek. I write a glowing review for a product and almost immediately it fails to live up to my review. Shortly after writing about the Zephyros 1 I discovered a significant failure.

Unable to get a taut pitch as the pole wasn’t curving into a smooth shape, I found a significant bend in one section.

Here I need to stress that the tent hasn’t been pitched in high winds or under extreme duress. However it has always been very hard to get the pole into both outer eyelets on either side of the tent and needs brute strength. The instructions say it’s normal for the pole to take a curve over time so I wrote to Terra Nova customer services to ask if what had happened was normal and if it might potentially rectify itself over time by the rest of the pole taking a similar shape and, if not, what my options were.

Then I waited.

After a week I contacted Terra Nova via Twitter to see if they’d received my email. This bump got me a reply. No, this wasn’t normal and they would replace the pole as a ‘goodwill gesture’ if the tent was still in warranty. This seems odd to me. Surely if the product has failed under warranty it’s not a goodwill gesture to replace it? But whatever. I posted the bent pole off to Terra Nova on the 27th and it was received on the 29th. 4 working days later I received an email saying they’d received it and would get back to me as soon as possible.

A week later and I still haven’t heard anything or received a replacement pole. Now the returns paperwork declares that repairs can take up to 8 weeks but this is just a replacement pole. They’re not actually having to repair anything. If they’re out of stock then I’d expect at least an email to let me know what’s happening.

This isn’t a case of the worst customer service on record but it IS off-putting. Before this I wouldn’t have hesitated in buying or recommending their products but now I’m having doubts. Certainly the Zephyros 1 Lite is off my wish-list for now.

Saga to be continued and I’ll update this blog post as more happens. At least I have another solo backpacking tent I can use this month! Anyone else had any experience, better or worse, with Terra Nova Customer Services? I’d be interested to know if this is normal for them or for tent manufacturers in general or if it’s just a singular occurrence.

 

Update Monday 16th June.

The day I posted this blog post (11th June) I received an “@” reply from a friend via Twitter that cc’d in Terra Nova. Without being asked directly, the next day (12th) the person managing the company’s Twitter account contacted their Customer Services department to chase up the replacement order. Then they came back to me to ask if Customer Services had contacted me. So I have to say, excellent service from Terra Nova’s Twitter account! Timely, proactive, and professional.

The subsequent email I received from Customer Services said “As discussed in our earlier emails although the damage is not covered by our 2 year guarantee” and that a replacement pole would be sent out “asap”. I wasn’t happy with either of these statements so wrote back saying that the cause of the damage hadn’t been discussed, it hadn’t been caused by misuse/neglect/accident, and that “asap” is not a timescale. I also specified that I wasn’t happy with the service I was receiving.

I don’t know if either of the following 2 actions prompted a same day response but I’ll include them here just in case. Firstly I told the person managing Terra Nova’s Twitter account that I’d received a reply from Customer Services but that my issues hadn’t been resolved yet. Secondly I attempted to copy in the Managing Director of Terra Nova, Andy Utting, by guessing his email address.

So the same day I received a response from Terra Nova which I’ll include here…

Thank you for your e-mail. We are sorry you are disappointed with our gesture of goodwill offer.

Unfortunately the guarantee is not against any sort of failure or general degradation of materials.  We only make judgments as to whether the particular problem emanates from an original defect in materials or workmanship.

After inspecting your returned pole although we are unable to confirm how, we do conclude in our experience that at some point the pole has been bent at 2 sections due to some kind of external force/duress, this would have been quite strong to bend the sections.

However we have arranged to replace the pole at no cost as a gesture of goodwill.

and the replacement pole should be despatched today, at the latest tomorrow.

We will check this and confirm exactly for you.

If you are concerned about the tent, although we are not aware of a problem with this model you can return the tent to us for full inspection and we could pitch and check the tent in more detail for you.

Following this email I then received a follow up email confirming that the replacement pole had been posted that day! It arrived 2 days later on the Saturday (14th June).

I’ve tested the new pole today, very carefully. Honestly I think the problem is that the pole is too long for the tent, i.e. that the tent has a fault. Undue pressure has to be put on the pole to get it into the eyelets and when pitched it looks like a tauter pitch could be achieved if the pole was bent at a shallower angle.

So I’ve taken it all down and it’s sitting on the table.

I know I should post it back to Terra Nova for them to investigate. If I continue to use it, the replacement pole might be damaged the way the last one was. However, I’m loath to spend more money on this tent. I’ve already paid for postage and packaging back to Terra Nova once. Alternatively I could try and fix it myself by somehow, perhaps by lengthening the tape that runs between the eyelets underneath the tent.

Honestly at this point I just want shot of the thing. It’s really hit home how important confidence is with tents. I’m due to go backpacking soon and this is the tent I would usually take but now I’m concerned it may fail.

One last thing. I’ve had a few people tell me their Terra Nova Customer Services stories. One person said he’s had nothing but good service. However three people told me at length of their experiences and how they wouldn’t buy another tent from Terra Nova because of how poor the aftercare was. One friend saying that he’d had excellent service from Hilleburg which is why he’s now their loyal customer.

Thanks for following my Terra nova Customer Services saga. If you’d like to share your experiences with them or any other manufacturers or have any comments please share them below.

 

 

Wild Country Zephyros 1 Tent Review

*** This tent had a failure! Please read blog post Terra Nova Customer Service ***

 

This is a review of the original Wild Country Zephyros 1. Terra Nova have released an updated version of this tent, the Zephyros 1 Lite, which is slightly lighter (and slightly brighter). I’m posting a review of this original version because…

1. Terra Nova are still selling it
2. At the time of writing it’s on sale at Cotswold Outdoor for £99 which is an absolute bargain for an excellent backpacking tent.

Wild Country Zephyros 1 pitched without the inner.

The Zephyros 1 is a solo 3-season backpacking tent.

It’s an almost direct copy of Terra Nova’s successful Laser Competition 1 and is made by the same company (Wild Country are a cheaper range made by Terra Nova). However there are a few major differences.

• It’s made from cheaper, heavier materials. Terra Nova claim a packed weight of 0.93Kg for the Laser Comp and 1.57Kg for the Zephyros.
• The Zephyros comes fully seam-sealed, the Laser Comp needs to be seam-sealed by the customer.
• The pole sleeve is attached to the tent, unlike the Laser Comp where it’s separate, and this makes it easier to pitch.
• The Laser Comp costs £330 and the Zephyros 1 costs £120.

I bought mine last year and it’s my go-to tent for the colder, wetter months when I’m solo backpacking. In terms of space I find it tall enough to sit up in (I’m 5’6″) and there’s plenty of room to sleep and cook.

I’ve not found condensation a problem. The inner door is half mesh and there are small mesh panels on the inner at either end. The porch has a 2-way zip so you can open a ‘window’ at the top if extra ventilation is needed (although obviously not when it’s raining).

The porch isn’t massive but there’s room to cook inside. Note: cooking in tents can be very dangerous, not just because of the potential for combining fire and highly flammable fabrics but also the danger of carbon monoxide poisoning. I’d advise against using a stove inside a tent unless you have lots of ventilation, are very cautious, and are experienced with the stove you are using. Always have a plan.

The second time I pitched this tent I did it in the dark, in the rain and managed it without too much swearing. Compared to some backpacking tents, where getting the sides taut is an art-form, this is pretty easy. There’s one big pole that goes over the middle and 2 short end poles. The tent comes with the end poles left in when the tent is packed away but I remove them and store them with the main pole. That way the fly & inner can be squished down to a much smaller size without the end poles getting in the way.

I haven’t pitched this tent up a mountain in 50 mph winds but it’s been out in heavy rain and reasonable coastal winds and it’s held tight, no problems or leaks.

The colour is an advantage when wild camping as it’s not too lurid.

My Zephyros 1 on the Isle of Wight Backpacker’s Club trip.

 

Modifications:

A very easy mod is to swap the guy ropes for lightweight dyneema and mini line-loks. There are only 4 guy ropes on the tent so it doesn’t make a great different to the weight but at the same time it’s not a big job to do.

Carry lighter tent pegs. My set includes some light v-shaped pegs that came with a Nemo tent and some titanium ‘ti-pins’. The Zephyros uses 10 tent pegs when completely pitched.

Lose the stuff sacks if you don’t need them.

The door doesn’t stay open very easily with the in-built catches so a peg or clip is useful.

Door held open with clip.

 

Summary:

A great, cheap tent in a popular, well-tested design. Ideal for a solo hiker on a budget.

It’s hard to find fault with this tent. Although it’s a little heavy for a solo tent compared to some other tents on the market it’s a third of the cost. (The set-up I have weighs 1.4Kg not including the pegs.) It’s very sturdy and the Pu Polyester feels stronger than Si Nylon. Not having to seam-seal a tent is a real advantage. A little more room would be nice but there’s plenty of space for one. I only paid £99 for mine and I really feel like I got a bargain. This is a tent I have confidence that I’ll be comfortable in.

Extra option:

Today I pitched the Zephyros without the inner. This tent will pitch with just the fly but the end poles could sink into soft ground. Nick Miles, chairman of the Backpacker’s Club, has suggested using the tops of milk cartons to keep this from happening. In this config, counting just fly sheet and poles, the tent weighs 835g.

Without the inner the end poles could sink into soft ground.

 

Full Specs:

• Sleeps: 1
• Season Rating Spec: 3 season backpacking
• Free standing?: No (tent requires guy lines to be pitched)
• Minimum Weight: 1.41Kg (3lb 2oz)
• Packed Weight: 1.57Kg (3lb 7oz)
• Pitch Time (estimate): 5 mins
• Number of Porches: 1
• Number of Doors: 1
• Pitch Type: Fly and Inner pitch together
• Pack Size: 52cm x 14cm
• Flysheet: Pu Polyester R/S 4000mm FR
• Floor: Pu Polyester R/S 6000mm
• Poles: 8.5mm Wild Country Superflex Alloy
• Peg: 10 x Aluminium V-Angle
• Guylines: 4 x black reflective 2.3mm
• Inner Door: Half Mesh

Good tents attract small dogs and sunsets…